Do you have a question for us?
Have a little look here and if you can not find the answer then feel free to contact us.
Where do I choose my cover? - Please see the "listing" called All cover choices, there you will find all the designs currently available and then you can select that design in the drop down menu when you add your book to the cart
What can I have written on the front? - Anything you can dream up! Sometimes it is just a name, sometimes a quote, there are lots of examples on my Facebook page and If I can work out how, I will add a page on here of examples!
Can I have my business logo on the cover? - Of course, but you must own the copyright to any image you send me.
What format should my logo be and how do I send it? - a jpeg is fine as long as it is high resolution (300dpi) or an ai , pdf or psd file. Please email after check out to email@example.com
Do you send a proof or preview of my cover or bespoke design? - If you request it yes, just ask when you check out.
Can I send you my own image for the cover? - Yes, but please contact me before ordering
Can I send an image or logo I found online? - NO! You must own the rights to reproduce any image you send me.
Do you take orders for new books? or bespoke designs? - Sometimes, please contact me before ordering
What payment methods do you accept? - Paypal, Visa Master card and American Express via paypal or shopify checkout
How much are your books? - They vary, all prices on the items
Where is my order? - If your order hasn't arrived 14 days after dispatch please contact me to chase it up with Royal Mail
I have my order but something is wrong - Please get in touch via the website or email - firstname.lastname@example.org
The colour of my book isn't the same as what I saw on my screen, why? - I am afraid screens are all different and so colours can sometimes appear different. if you need to match a colour please get in touch
I want to cancel my order - Please contact me as soon as possible, If I have already started making your order then it won't be possible, due to the personalised nature of my products, if I haven't started then I am happy to cancel an order. Just ask.
Can you do a rush order I need it as soon as possible? - Sometimes, please contact me before ordering to check on my timings, usually my lead time is 7-14 days.
Do you post outside the UK? - Absolutely, if you don't see your country in the shipping instructions at checkout then please contact me prior to ordering
Do you take wholesale orders? - Sometimes, please contact me at email@example.com
How long will my order take? - Usually 7-14 working days, sometimes it will be faster. I will always advise you if there is a problem, I am working around my family so sometimes life happens, I hope you will understand.
Where is it made? - I make everything to order by hand in my little garden studio. I design, print and bind everything myself.
Do you design the books? - I do, all the covers are my original artwork, as are the insides of every book
How do you ship? - I use Royal Mail first class signed for all my books. If you require a different service please contact me before you order
What are your books made of? - Each book has a greyboard back and a 230gsm front and back cover, there is a 240 micron plastic cover sheet on the front and the back to protect your book. The majority of my books are filled with bright white 90gsm paper, the scrap books have 240gsm card pages. Almost all have hand cut curved corners to make them feel a little more special.
What is your return policy?
Due to all our items being personalised and made to order, we can not accept returns unless the item is damaged, faulty or not fit for purpose. Or If we at Doris & Fred have made a mistake. Please contact us via email at firstname.lastname@example.org as soon as possible to rectify the situation. Please include photos of any errors.
What are your terms and conditions? you can find them all here https://www.dorisandfred.co.uk/pages/terms-conditions